GENERAL CONDITIONS OF SALE

All items in the catalog that are available on the site , can be ordered for immediate shipment directly from our warehouse located in Buccinasco (Mi) .

For items not in stock or cumulative orders , company or special wish please send email request to : info@jpstars.it

Average lead times for items in the catalog " on reservation" 7 days.

The prices of the material are considered FOB ns . warehouse Buccinasco (Mi) and are inclusive of VAT . It is no minimum order required .

TERMS OF PAYMENT

All orders must be paid in advance or by credit card or by bank transfer .

For items not available you will be notified by return email after your request on the day of availability in order to provide for the payment and subsequent shipment. In case of payment by bank transfer please send a copy of the book you want to email to : info@jpstars.it so as to speed up the preparation of the shipment. TIME OF DELIVERY : By express courier within 24 /48 hours from receipt of payment Vs .

DISCOUNT PROGRAM

available only for Teams and retailers. Special offers are excluded from any discounts.

Contact us for the program and the discount scale (confidential ) , send it to you via e-mail .

RIGHT OF WITHDRAWAL

JPStars srl guarantees you the utmost satisfaction with all the merchandise .

However, you can return the items ( unused and complete with its packaging) within 14 days of delivery for a replacement or refund (shipping and handling included). Returns must be made with freight prepaid by the sender and the merchandise must be in " as new" condition , unused and in the original box.

All components and accessories must be returned . We will ensure integrity and completeness of the return in comparison to your order and fully accept the same. In case of incompleteness or lack of return or errors beyond our control , we will apply a charge equal to 20% of the amount.

To return an item , please follow our simple steps below . Returns that do not comply with this procedure may be rejected .

1 -Contact Us

You must let us know in advance that you intend to return the item. You can notify us by phone at + +39 02 45713915 and then confirm via email to: info@jpstars.it Remember that you need to inform us within 14 days of delivery. If you do not expect to receive your items in return, we may refuse to accept the shipment upon arrival .

2 - The package

Be sure to pack the goods well to ensure adequate protection during the return trip. If you still have the original packaging , may be the best thing to use . The shipping address is as follows: JPSTORE - Via Forlanini 11 -20090 Buccinasco (Milan) .

3 - Wait for confirmation

Once we receive the returned package , we will check that everything arrived in good condition. If yes, then proceed with the replacement or refund as specified below prior notice from us via email.

4 - replacement

If you request a replacement item (foreign exchange) , we'll send you an email with directions to pay the postage for the replacement item to be sent to you. We can not send the replacement merchandise until the consignment has not been paid.

5 - Redemption

If you have asked for a refund you must tell us where to put the funds and will take place on the same day after confirmation of the same .

Exceptions:

As we are sure you will understand , we can not offer a policy of withdrawal of items of a personal nature , such as shells, guards , mouthguards , socks, underwear and other items for which the hygiene creates a problem .